Shipping policy
Effective Date: August 2026
At MANIKANYA, we understand that receiving your jewellery safely, securely, and on time is an important part of your shopping experience. We carefully pack every order before dispatch and work with reliable logistics partners to ensure that your MANIKANYA purchase reaches you in excellent condition.
This Shipping Policy explains how your order is processed, dispatched, delivered, and handled in case of delays, failed delivery attempts, or transit-related issues.
1. Order Processing
All successfully placed and paid orders are subject to order verification and processing before dispatch.
Orders are generally processed within 1–2 business days after payment confirmation.
Business days mean Monday to Saturday, excluding Sundays and applicable national/public holidays.
Orders placed on Sundays, public holidays, or during exceptionally high-demand periods will be processed on the next available business day.
Once your order has been successfully placed, you will receive an order confirmation through the contact details provided at checkout.
After your order has been packed and dispatched, you will receive a shipping confirmation along with the tracking details through email and/or WhatsApp, wherever applicable.
Please note that an order confirmation does not necessarily mean that the order has already been dispatched. Dispatch takes place only after the order has completed our internal processing and verification.
2. Estimated Delivery Timelines
After dispatch, delivery is generally expected within the following estimated timelines:
|
Shipping Type |
Service Area |
Estimated Delivery Time |
|
Standard Shipping |
Across India |
5–7 business days |
|
Express Shipping |
Select eligible cities/pin codes |
2–3 business days |
Delivery timelines are estimates and not guaranteed delivery commitments.
Actual delivery time may vary depending on the destination pin code, courier availability, weather conditions, public holidays, local restrictions, transportation delays, operational disruptions, or other circumstances beyond MANIKANYA’s reasonable control.
Delivery may also take longer during periods of exceptionally high order volumes, including but not limited to:
· Diwali and other major festivals
· Wedding and festive seasons
· Republic Day / Independence Day periods
· End-of-season or promotional sales
· Major online shopping campaigns
· Natural disasters or severe weather
· Courier service disruptions
· Government restrictions or unforeseen operational circumstances
MANIKANYA will make reasonable efforts to ensure timely dispatch but cannot be held responsible for delays caused after the shipment has been handed over to the courier partner.
3. Shipping Charges
We aim to keep shipping charges transparent and affordable for our customers.
|
Order Value |
Shipping Charge |
Order Value |
|
Orders above ₹499 |
Free Shipping |
Orders above ₹499 |
|
Orders below ₹499 |
₹79 |
Orders below ₹499 |
Shipping charges, where applicable, will be displayed at checkout before the customer completes payment.
MANIKANYA reserves the right to modify shipping charges, introduce free-shipping promotions, or apply location-specific shipping fees from time to time. Any applicable shipping charges will be clearly displayed before checkout.
4. Delivery Partners
MANIKANYA may use established and trusted logistics and courier partners to deliver your orders.
Depending on the destination, serviceability, shipment size, and operational availability, your order may be shipped through partners such as:
Shiprocket, Delhivery, Blue Dart, DTDC, Indian Post, Ecom Express, XpressBees or other reliable courier/logistics providers.
The courier partner assigned to an order may vary and will be selected at MANIKANYA’s discretion.
Once the order has been dispatched, the available tracking details will be shared with the customer through email and/or WhatsApp.
Customers are requested to use the tracking information to monitor the progress of their shipment.
5. Delivery Locations
MANIKANYA currently provides shipping services primarily within India.
We aim to deliver to most serviceable Indian pin codes. However, certain remote locations, restricted areas, military addresses, islands, or pin codes outside our courier partners’ service areas may not be serviceable.
If a particular pin code is unavailable at checkout, MANIKANYA may not be able to process delivery to that location.
In such cases, customers may contact us for assistance at:
WhatsApp: +91 8160553233
Email: MANIKANYAIJEWELLERY@GMAIL.COM
At present, international shipping may not be available unless specifically confirmed by MANIKANYA.
6. Address Accuracy
Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.
The address should include, wherever applicable:
· Full name
· Flat/House/Building number
· Street/Area
· Landmark
· City
· State
· Correct PIN code
· Active mobile number
Customers must ensure that the registered phone number remains reachable during the delivery period.
MANIKANYA will not be responsible for delivery delays, failed deliveries, returns, or additional shipping charges resulting from:
· Incorrect or incomplete addresses
· Incorrect PIN codes
· Incorrect contact numbers
· Change of address after dispatch
· Customer unavailability
· Refusal to accept delivery
· Failure to respond to courier calls
· Failure to coordinate with the courier partner
7. Tracking Your Order
Once your order has been dispatched, MANIKANYA will provide the available shipment tracking details.
Tracking information may take some time to become active after the shipment is handed over to the courier partner.
Customers may experience a delay of several hours, and in some cases up to one business day, before the tracking status is updated on the courier’s system.
Once the tracking number has been generated and provided, customers are advised to monitor the shipment directly through the courier’s tracking system.
MANIKANYA may not be able to provide real-time location updates beyond the information made available by the courier partner.
8. Delivery Attempts
The courier partner may make up to 2 delivery attempts depending on the service provider and destination.
A delivery may be considered unsuccessful where:
· The customer is unavailable at the delivery address
· The address is incorrect or incomplete
· The customer does not answer the delivery agent’s calls
· The customer refuses to accept the package
· The delivery location is inaccessible
· The customer requests repeated postponement
· The PIN code is found to be non-serviceable
· Other circumstances prevent successful delivery
If the shipment is returned to MANIKANYA after unsuccessful delivery attempts, the customer may be required to pay the applicable re-shipping or re-dispatch charges before the order is sent again.
In cases where a customer repeatedly fails to accept deliveries, MANIKANYA reserves the right to decline future Cash on Delivery orders or require prepaid payment for subsequent orders.
9. Refusal of Delivery
Customers are requested not to refuse delivery without a valid reason.
If an order is refused at the time of delivery and subsequently returned to MANIKANYA, any refund or re-shipping arrangement will be subject to the applicable terms of the MANIKANYA Refund & Return Policy.
Where the return has occurred due to customer refusal, incorrect address, customer unavailability, or any other reason attributable to the customer, MANIKANYA may deduct applicable shipping, reverse logistics, or handling charges before processing any eligible refund.
10. Delayed Shipments
Occasionally, a shipment may be delayed due to circumstances beyond MANIKANYA’s control.
Examples include:
· Courier network congestion
· Severe weather
· Natural calamities
· Transportation disruptions
· Strikes or operational issues
· Festival-period volume
· Government restrictions
· Regional disturbances
· Incorrect/incomplete address information
· Remote-area delivery limitations
A delivery delay does not automatically qualify as a cancellation, refund, replacement, or compensation claim.
MANIKANYA will, however, make reasonable efforts to coordinate with the courier partner and assist customers in resolving significant shipping delays.
11. Damaged Package at Delivery
Customers are strongly advised to inspect the outer package carefully at the time of delivery.
If the package appears:
· Torn
· Opened
· Crushed
· Wet
· Tampered with
· Significantly damaged
the customer should, wherever possible, refuse the shipment or immediately inform MANIKANYA before opening it.
If a customer accepts a visibly damaged package, the customer should record clear photographs/videos of the package before opening it and contact MANIKANYA as soon as possible.
For claims relating to damaged, incorrect, or missing products, customers must contact us within 24 hours of delivery.
12. Damaged, Incorrect, or Missing Items
In the unlikely event that you receive a damaged, defective, incorrect, or incomplete order, please contact MANIKANYA within 24 hours of delivery.
To enable us to investigate the issue quickly, please provide:
1. Your order number
2. Clear photographs of the outer packaging
3. Clear photographs of the shipping label
4. Clear photographs/videos of the received product
5. Photographs of any visible damage or discrepancy
6. An unboxing video, where available
Claims submitted without sufficient photographs or supporting information may require additional verification and may be delayed or rejected where the issue cannot be reasonably established.
Once the claim is reviewed and approved, MANIKANYA may provide an appropriate resolution, which may include a replacement, exchange, or refund, subject to product availability and the applicable Return & Refund Policy.
13. Unboxing Video Recommendation
For your protection, MANIKANYA strongly recommends recording a continuous, uninterrupted unboxing video from the moment the sealed package is opened until the product and its contents have been fully inspected.
An unboxing video can be extremely helpful in resolving disputes involving:
· Missing products
· Missing promotional items
· Incorrect products
· Transit damage
· Tampered packaging
· Quantity discrepancies
While an unboxing video may not be mandatory in every case, MANIKANYA reserves the right to request appropriate supporting evidence before approving a damage, shortage, tampering, or wrong-product claim.
14. Missing Products or Items
If an item appears to be missing from your shipment, you must notify MANIKANYA within 24 hours of delivery.
Customers are requested to verify the complete contents of the package before disposing of the original packaging.
All packaging materials, tags, invoices, pouches, complimentary items, and promotional products should be retained until the order has been completely verified.
A claim raised after the specified reporting period may not be accepted.
15. Wrong Product Received
If you receive a product different from the one ordered, please contact us within 24 hours of delivery.
After verification, MANIKANYA may arrange a replacement or another suitable resolution, subject to product availability.
The incorrect product must generally remain unused, unworn, and in its original condition with all original tags, packaging, accessories, and promotional items intact.
16. Lost in Transit
In rare circumstances, a courier shipment may be delayed for an extended period or may be declared lost in transit by the courier partner.
If your order appears to be lost, MANIKANYA may initiate an investigation with the courier company.
Customers are requested to cooperate by providing any information required to verify the shipment.
Where the courier confirms that a shipment has been officially lost in transit, MANIKANYA will determine the appropriate resolution, which may include:
· Re-dispatch of the order, subject to availability; or
· Refund of the eligible amount.
Refunds in such cases will be processed after the courier investigation and confirmation are completed.
17. Incorrect Tracking or Tracking Delays
Tracking information is generated and updated by the courier partner’s system.
Occasionally, a shipment may be dispatched while the tracking information continues to show an old status or remains unchanged temporarily.
This does not necessarily mean that the shipment is lost.
Customers should allow reasonable time for the courier system to update before raising a tracking-related concern.
MANIKANYA will assist with courier escalation where necessary.
18. Peak Season & Promotional Orders
During major promotional campaigns, festive sales, wedding seasons, and other high-demand periods, order processing and delivery may take longer than the standard estimated timelines.
Customers placing orders during such periods acknowledge that dispatch and delivery may be subject to increased courier volume.
MANIKANYA will make reasonable efforts to process orders as quickly as possible.
19. Cash on Delivery Orders
Where Cash on Delivery (COD) is available, COD availability may vary depending on the customer’s pin code and order value.
COD orders may be subject to additional verification before dispatch.
MANIKANYA reserves the right to contact the customer for confirmation before dispatching a COD order.
Orders that cannot be successfully verified may be cancelled.
Repeated COD refusals, fake orders, incomplete address details, or repeated failed deliveries may result in COD being restricted or disabled for a customer.
20. Changes to Shipping Address
Customers should carefully verify their address before placing an order.
Requests to change the shipping address after an order has been placed may not always be possible.
Once an order has been packed, manifested, or dispatched, MANIKANYA generally cannot guarantee an address change.
Any address change accepted after dispatch may be subject to courier feasibility and additional charges.
21. Shipping During Holidays
Courier services may operate with reduced capacity or modified schedules during public holidays and major festivals.
Consequently, deliveries may take longer than the standard estimated timelines during these periods.
Estimated delivery dates should therefore be treated as approximate and not guaranteed.
22. No Responsibility for Courier Delays Beyond Our Control
Once an order has been handed over to the courier partner, delivery is dependent on the courier network and local delivery conditions.
MANIKANYA shall not be held responsible for delays arising from events beyond its reasonable control.
However, we will make reasonable efforts to assist customers with courier escalations and shipment-related concerns.
23. Shipping, Returns & Refunds
Shipping and delivery issues are separate from product return and refund eligibility.
For information regarding product returns, exchanges, refunds, damaged products, promotional items, or rejected returns, please refer to MANIKANYA’s Return, Exchange & Refund Policy.
Applicable shipping charges may be non-refundable unless otherwise specified under the applicable policy or required due to an error attributable to MANIKANYA.
24. Customer Responsibility After Dispatch
Once tracking information has been shared, customers are encouraged to actively monitor their shipment.
Customers should:
· Keep their phone number reachable
· Respond to courier calls
· Ensure someone is available to receive the order
· Verify the delivery address
· Monitor tracking updates
· Coordinate with the courier partner where necessary
Failure to cooperate with the courier may result in delivery failure and return-to-origin charges.
25. Contact Us
For shipping-related questions, tracking assistance, delivery issues, or courier concerns, please contact MANIKANYA through:
MANIKANYA
WhatsApp: +91 8160553233
Email: MANIKANYAIJEWELLERY@GMAIL.COM
Customer Support Hours: 10:00 AM – 8:00 PM IST
Days: All days, unless otherwise announced
For faster assistance, please include your order number whenever contacting us about an existing shipment.
26. Policy Updates
MANIKANYA reserves the right to modify, update, or amend this Shipping Policy at any time.
Any changes will be published on this page and will become effective from the date of publication unless otherwise specified.
By placing an order on the MANIKANYA website, the customer acknowledges and agrees to the shipping terms applicable at the time the order is placed.
MANIKANYA reserves the right to make reasonable exceptions to this policy at its discretion in genuine and exceptional circumstances.