Privacy policy

Effective Date: August 2026

 

At MANIKANYA (“MANIKANYA”, “we”, “our”, “us”, or “the Company”), accessible at https://manikanya.com/, we value your trust and are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you visit our website, create an account, browse our products, place an order, contact us, or otherwise interact with our services.

By accessing or using the MANIKANYA website, mobile interfaces, social media pages, customer support channels, or any related services (collectively, the “Services”), you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not access or use our Services.

1.     Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by MANIKANYA through:

  • Our website https://manikanya.com/
  • Customer support communications
  • WhatsApp interactions
  • Email correspondence
  • Social media platforms
  • Marketing campaigns
  • Promotional events
  • Order processing
  • Shipping and delivery services
  • Returns, exchanges, and refunds
  • Any other services operated by MANIKANYA

This policy does not apply to third-party websites, applications, payment gateways, courier partners, or external platforms that may be linked from our website.

 

2.     Information We Collect

We may collect different categories of information depending on how you interact with MANIKANYA.

2.1 Information You Provide Directly

When you use our Services, you may voluntarily provide personal information including:

Contact Information

  • Full name
  • Mobile number
  • Email address
  • Postal address
  • Billing address
  • Shipping address

Order Information

  • Products purchased
  • Order history
  • Order value
  • Payment confirmation
  • Delivery preferences
  • Return or exchange requests

Account Information

  • Username
  • Password
  • Saved addresses
  • Wishlist items
  • Account preferences
  • Communication preferences

Customer Support Information

  • Messages sent through WhatsApp, email, contact forms, or social media
  • Feedback
  • Reviews
  • Complaints
  • Images or videos voluntarily shared for support purposes
  • Any information you choose to provide during customer interactions

You may choose not to provide certain information; however, doing so may limit your ability to place orders or access certain features of our Services.

3.     Information Collected Automatically

When you visit or interact with our website, we may automatically collect certain technical and usage information.

Usage Data

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Screen resolution
  • Language settings
  • Pages viewed
  • Products viewed
  • Search terms
  • Clickstream data
  • Referring website
  • Date and time of access
  • Time spent on pages
  • Website navigation behavior
  • Session information

This information helps us improve website functionality, user experience, analytics, fraud prevention, and overall service performance.

4.     Cookies and Tracking Technologies

MANIKANYA uses cookies, pixels, web beacons, local storage, and similar technologies to enhance your browsing experience.

Cookies help us:

  • Keep you logged in
  • Remember items in your cart
  • Remember your preferences
  • Improve website performance
  • Analyze visitor behavior
  • Measure marketing effectiveness
  • Prevent fraudulent activity
  • Personalize content and product recommendations

Types of Cookies We May Use

  • Essential cookies
  • Functional cookies
  • Performance cookies
  • Analytics cookies
  • Marketing and advertising cookies
  • Security cookies

Most web browsers accept cookies automatically. You may disable cookies through your browser settings, but doing so may affect the functionality of certain features of the website.

5.     Information We Receive from Third Parties

We may receive information about you from trusted third-party service providers and partners, including:

Payment Partners

Payment gateways and processors may provide payment confirmation, transaction identifiers, billing information, and fraud-prevention information.

Examples may include services such as Razorpay, PhonePe, Paytm, UPI providers, card networks, and banking partners.

E-commerce Platform Providers

Our website may be hosted or supported by ecommerce platform providers such as Shopify or similar service providers.

Logistics & Shipping Partners

Courier companies and fulfillment partners may provide delivery status, shipment tracking information, address verification, and delivery confirmation.

Analytics & Advertising Providers

We may receive analytics information, campaign performance data, audience insights, and website interaction statistics from advertising and analytics partners.

Any information received from third parties will be treated in accordance with this Privacy Policy.

6.     How We Use Your Personal Information

We use your information for legitimate business purposes, including the following.

Order Processing

We use your information to:

  • Process orders
  • Confirm payments
  • Pack and dispatch products
  • Arrange shipping
  • Coordinate delivery
  • Process returns and exchanges
  • Issue refunds
  • Provide order updates

Customer Support

We use your information to:

  • Respond to inquiries
  • Resolve complaints
  • Provide WhatsApp support
  • Provide email support
  • Verify customer identity
  • Assist with order-related issues

Account Management

We may use your information to:

  • Create and maintain your account
  • Save your preferences
  • Manage wishlists
  • Store delivery information
  • Improve your shopping experience

Marketing & Promotional Communications

With your consent where required, we may send:

  • Promotional emails
  • WhatsApp updates
  • New product announcements
  • Collection launches
  • Festive offers
  • Discount campaigns
  • Cart reminders
  • Marketing newsletters

You may unsubscribe from promotional communications at any time.

Personalization

We may use your information to:

  • Recommend products
  • Personalize website content
  • Show relevant collections
  • Improve product discovery
  • Enhance customer experience

 

Website Analytics

We analyze website usage to:

  • Improve website design
  • Optimize performance
  • Understand customer behavior
  • Measure campaign effectiveness
  • Improve navigation and search functionality

Security & Fraud Prevention

We may use personal information to:

  • Detect fraudulent transactions
  • Verify customer identity
  • Prevent abuse
  • Protect our website
  • Protect customer accounts
  • Investigate suspicious activity
  • Enforce our policies and terms

7.     Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Fraud prevention
  • Customer support obligations
  • Consent (where required by applicable law)

8.     How We Share Your Information

MANIKANYA does not sell your personal information to third parties for monetary consideration.

We may share information only in the situations described below.

Service Providers

We may share information with trusted vendors who help us operate our business, including:

  • Payment processors
  • Shipping companies
  • Courier partners
  • IT service providers
  • Website hosting providers
  • Cloud storage providers
  • Analytics providers
  • Customer support platforms
  • Marketing service providers

These service providers are permitted to use your information only for the services they perform on our behalf.

Logistics Partners

We may share your:

  • Name
  • Phone number
  • Delivery address
  • Order details

with courier and delivery partners solely for shipment and delivery purposes.

Payment Processing

Payment-related information may be shared with payment gateways and financial institutions to complete transactions and prevent fraud.

Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws
  • Respond to legal requests
  • Respond to court orders
  • Respond to government authorities
  • Protect our legal rights
  • Prevent fraud
  • Investigate unlawful activities
  • Protect the safety of users or the public

Business Transfers

If MANIKANYA undergoes a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, customer information may be transferred as part of that transaction.

9.     Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as:

  • Payment gateways
  • Social media platforms
  • Analytics services
  • Advertising networks
  • Courier tracking services

These third parties operate independently and have their own privacy policies. MANIKANYA is not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party service you interact with.

10.              User-Generated Content

You may choose to submit:

  • Product reviews
  • Ratings
  • Testimonials
  • Photos
  • Videos
  • Social media tags
  • Comments

Content submitted publicly may be visible to other users.

MANIKANYA is not responsible for how other users or third parties use information that you voluntarily make public.

11.              Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with tax laws
  • Comply with accounting obligations
  • Resolve disputes
  • Enforce legal rights
  • Prevent fraud
  • Meet regulatory requirements

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will securely delete, anonymize, or archive it where appropriate.

12.              Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information.

These measures may include:

  • Secure server infrastructure
  • SSL encryption
  • Access controls
  • Password protection
  • Payment gateway security
  • Internal authorization controls
  • Monitoring systems
  • Data minimization practices

However, no method of transmission over the internet or electronic storage is completely secure.

Accordingly, MANIKANYA cannot guarantee absolute or perfect security of your information.

13.              Children's Privacy

Our Services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information to us, we will take reasonable steps to delete such information.

Parents or guardians who believe a child has submitted information may contact us using the details provided below.

14.              Your Rights

Subject to applicable law, you may have the following rights regarding your personal information.

Right to Access

You may request information about the personal information we hold about you.

Right to Correct

You may request correction of inaccurate or incomplete personal information.

Right to Delete

You may request deletion of personal information, subject to legal and operational requirements.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Right to Restrict Processing

You may request restriction of certain processing activities in circumstances permitted by law.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a portable format.

Right to Object

You may object to certain processing activities, including direct marketing communications.

Marketing Preferences

You may opt out of promotional emails or marketing messages by:

  • Using the unsubscribe link in emails
  • Replying with an opt-out request
  • Contacting us directly

Even if you opt out of marketing communications, we may still send:

  • Order confirmations
  • Shipping updates
  • Return updates
  • Refund notifications
  • Security alerts
  • Account-related communications

15.              Exercising Your Rights

To exercise any privacy-related rights, please contact us at:

Email: MANIKANYAIJEWELLERY@GMAIL.COM

WhatsApp: +91 8160553233

For security purposes, we may require verification of your identity before processing your request.

We may decline or limit certain requests where permitted by applicable law.

16.              International Data Processing

Your information may be stored or processed on servers located outside your state or country of residence, including through trusted third-party service providers.

By using our Services, you consent to such transfer, storage, and processing where permitted by applicable law.

 

 

17.              Changes to This Privacy Policy

MANIKANYA may update this Privacy Policy from time to time.

Changes may occur due to:

  • Legal requirements
  • Regulatory updates
  • Business changes
  • Technology updates
  • Service modifications
  • Security improvements

The revised Privacy Policy will be posted on this page with an updated Effective Date.

Your continued use of the Services after the revised policy becomes effective constitutes acceptance of the updated Privacy Policy.

18.              Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, please contact us.

MANIKANYA

Website: https://manikanya.com/

Email: MANIKANYAIJEWELLERY@GMAIL.COM

WhatsApp: +91 8160553233

Customer Support Hours: Monday to Sunday, 10:00 AM – 8:00 PM IST

Acknowledgement

By accessing, browsing, or purchasing from https://manikanya.com/, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, processing, storage, and disclosure of your information as described herein.